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The .BANK and .INSURANCE TLDs are operated by fTLD Registry Services, LLC—a coalition of banks, insurance companies and financial services trade associations from around the world—which ensures it is governed in the best interests of banks and insurance companies and their customers. fTLD has a deep understanding of the banking and insurance communities, their customers’ and their institutions’ needs. fTLD’s mission is to operate a trusted, verified, more secure and easily-identifiable online location for these financial companies and their customers.

fTLD was granted the right to operate .BANK on September 25, 2014, and .INSURANCE on February 19, 2015, and launched the TLDs in 2015 and 2016 respectively. fTLD works diligently to enhance trust and security for .BANK and .INSURANCE on an ongoing basis. All applicants undergo a thorough verification process before being awarded a domain and must comply with strict registry policies ensuring ongoing compliance with the fTLD security requirements.

A .BANK or .INSURANCE at the end of a URL acts as  a built-in stamp of approval for a bank or insurance business’s security measures, letting their customers know their site is trusted, verified and more secure.


fTLD Registry Services, LLC (fTLD) is led by its President with oversight by the Operating Manager, collectively the American Bankers Association (ABA) and the Bank Policy Institute (BPI). Their combined talents represent experience in financial services, cybersecurity, risk management, operations and registry/registrar services. fTLD’s Advisory Council provide a means for community participation and stakeholder engagement that serves to inform the company’s policy decisions.

Craig Schwartz, President of fTLD Registry Services, is responsible for the operations of the company and leads the team in achieving fTLD’s mission and objectives. Previously, Craig was with the Internet Corporation for Assigned Names and Numbers (ICANN) for five years where he served as Chief gTLD Registry Liaison. Before joining ICANN, Craig was with Widmeyer Communications, a DC-based public relations and strategic communications firm, for nearly a decade and most recently as Vice President, Operations. Craig earned his BS Degree in Finance from the University of Maryland.

Heather Diaz, Vice President, Compliance and Policy of fTLD Registry Services, is responsible for developing and implementing policies, procedures, and controls to assist fTLD in strategically meeting its business and operational goals while ensuring compliance with legal requirements. Prior to joining fTLD, Diaz was a compliance manager at a subsidiary of AARP where she was responsible for quality control and compliance oversight of the products and services made available to AARP members. In addition, she oversaw the corporate compliance and risk management programs. Diaz is a 2004 graduate of the College of Arts and Sciences of The University of Pennsylvania, and a 2014 graduate of a Master of Arts degree program from University of Southern California.  She also is a certified compliance and ethics professional.

Desiree Boxberger, Verification Agent, is responsible for leading fTLD’s validation of organizations that register and maintain domain names in the .BANK and .INSURANCE gTLDs. In addition to her work with fTLD, Boxberger is the CEO of gTLD Help LLC, a domain name industry consulting company, with over a decade of experience in the areas of operations, policy and compliance serving domain name registries and registrars. Boxberger has predominately worked in highly technical environments from nuclear and infrastructure engineering, telecommunications, financial services, and the domain name, website design, and hosting industries, including working for the world’s largest telecommunications wholesale hosting provider. Boxberger graduated, with honors, in 1997 with a degree in Paralegal Studies from one of the oldest American Bar Association accredited paralegal programs in the U.S.


Paul Benda is Senior Vice President, Risk and Cybersecurity Policy with the American Bankers Association’s Center for Payments and Cybersecurty. He is responsible for leading ABA’s policy initiatives in cybersecurity, physical security and risk management practices.

Chris Feeney is the Executive Vice President & President, BITS, the technology policy division of the Bank Policy Institute, where he works with the nation’s largest financial institutions to discuss and promote current and emerging technology, foster innovation, reduce fraud and improve cybersecurity and risk management practices for the financial sector.

Lia Fordjour is the Senior Vice President of Planning & Reporting in Finance at the American Bankers Association. She is responsible for managing all financial planning, budgeting and reporting for ABA financials.

Tom Greco is the Senior Vice President and Senior Counsel for Contracts and Technology at the American Bankers Association and focuses on business, technology and legal issues as a member of the association’s General Counsel’s office.  His is responsible for fTLD’s in-house legal counsel.

Andrew Kennedy is the Vice President of Cybersecurity and Risk Strategy at the Bank Policy Institute. He is responsible for the BITS Cybersecurity Program and has been a security advisor to fTLD since 2011.

Sam Lisker is the American Bankers Association’s EVP, Business Intelligence, Innovation & Finance with ABA’s Professional Development Group, which provides professional development, education and training to the financial services industry.


The Advisory Council includes the following organizations:

  • American Council of Life Insurers
  • American Riviera Bank
  • Bridge Community Bank
  • Canadian Life and Health Insurance Association Inc.
  • Dayspring Bank
  • European Banking Federation
  • First National Bank of Hutchinson
  • Independent Community Bankers of America
  • Independent Insurance Agents & Brokers of America, Inc.
  • Louisiana National Bank
  • Montecito Bank & Trust
  • Pioneer Bank
  • Signature Bank


Advisory Council Rules and Operating Procedures

Definitions for Policies

Policy Development Process Policies

Questions or comments for the Advisory Council may be submitted to ac@fTLD.com.