Privacy Policy
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Effective: January 16, 2018

This Privacy Policy is designed to provide you with important information about the privacy practices of fTLD Registry Services, LLC (“fTLD,” “we,” or “us”).  This Privacy Policy applies to information collected and received by fTLD about you and explains how your information is collected, used and updated and/or corrected; how you can limit and/or opt out of the sharing of your information and how we communicate with you; and the procedures in place to safeguard your information.

This Privacy Policy describes the types of information we collect about you when you visit our websites, participate in webinars and marketing opportunities, or use our products or services. This supplements and should be read in addition to other terms and conditions that you have agreed to in connection with your use of our websites or our services. To provide you with our products or services, we require information from you such as your name, address, phone number, email address, and other contact information.

Collection of Information

We collect or receive the following types of information in connection with the ftld.com, register.bank, and register.insurance websites and any other fTLD websites (the “Sites”):

  • Information You Provide Directly. You may provide information directly to us in several different ways. For example, we may collect information including your name, address, phone number, and email address when you correspond with fTLD.
  • Other Information We May Collect. We may collect, either directly or indirectly, certain information about you and the device you use to access the Sites.  The collected information may include:
    • The type of web browser and operating system you are using;
    • Your IP address (which is a number automatically assigned to your computer when you access the Internet and can be used to derive your general geographic location);
    • the referral URL before you came to the Sites;
    • Other navigation data, such as webpages visited, and advertisements viewed or clicked on; and
    • If enabled, information about the content you view and the features you access on the Sites that we collect using cookies and similar technologies. For information about how to opt-out of customized advertising (which uses cookies) from many ad networks, please access the following (note: fTLD does not own or control these websites, and is providing them as informational resources only): networkadvertising.org/choices/; www.aboutads.info; and www.youronlinechoices.eu.
  • Third-Party Websites. Our Sites contain links to third-party content and websites that are not owned or controlled by fTLD, and are not operated under this Privacy Policy. You should review the privacy policies and terms of use of all third-party websites, including social media companies’ websites, you access. These third-party websites may independently solicit and collect information from you. On occasion, those third-party websites may provide us with information about your use of those sites. PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH THIRD PARTIES.
  • Surveys. We may request information from you via surveys. Participation in these surveys is completely voluntary and you have a choice of whether or not to disclose information to us. Survey information may be used for purposes of marketing our product or service offerings, improving the use of our Sites, and improving our customer service.
  • Domain Analysis and Monitoring. We monitor .BANK and .INSURANCE domains on a regular basis to evaluate compliance with our Security Requirements available at fTLD.com/security. As a part of this, we collect information about .BANK and .INSURANCE domains including tags, links, authoritative name servers, implementation and use of DNSSEC and TLS/encryption (including obtaining digital identity certificate information), URL redirection, email authentication information, and use of third-party providers and information about their domains providing services to a .BANK or .INSURANCE domain.

Use of Information

We use the information we collect  to:

  • Provide you with information, services or communications you request;
  • To allow you to participate in our application process;
  • Deliver legal notices or information about changes to this Privacy Policy or our Terms and Conditions for use of the Sites;
  • Improve the Sites and enhance your experience with the Sites;
  • Respond to your requests, questions, and comments;
  • Protect our rights and the rights of others, including by enforcing our Terms and Conditions;
  • For any other purpose disclosed to you at the time we collect your information, or pursuant to your consent; and
  • We may also combine this information with other data, to provide and enhance fTLD services.

Sharing of Information

We may share your information with the following entities:

  • Affiliates. We may share your information with our affiliates—companies that control, are controlled by, or are under common control with fTLD.
  • Social Media Advertising Networks. We may share information about you with social media networks to allow for the delivery of customized advertising about products or services that you may be interested in. We provide this information to the social media network so they can deliver the ad to the appropriate social media user. The delivery of customized social media ads, and your ability to opt-out of receiving those ads, is governed by the privacy policies of the social media companies who deliver customized ads to you.
  • Approved Third-Party Providers. We may share your information including your personally identifiable information with companies we use to provide certain services such as registrar services, sending communications, improving advertising and marketing services, and managing databases or other technology. You can tell when you are accessing a service offered by a Third-Party Provider because the Provider’s name will be featured prominently. You may be asked to provide information about yourself to register for a service offered by a Third-Party Provider. In doing so, you may be providing your information to both us and the Third-Party Provider, or we may share your information with the Third-Party Provider. Please note that the Third-Party Provider’s privacy policy may apply to its use of your information.
  • Other Parties When Required by Law, by Internet Corporation for Assigned Names and Numbers (“ICANN”), or as Necessary to Protect Our Services. There may be instances when we disclose your information to other parties to:
    • protect the legal rights of the users of the Sites, fTLD and its affiliates;
    • protect the safety and security of users of the Sites;
    • prevent fraud (or for risk management purposes); or
    • comply with or respond to the law or legal process or a request for cooperation by a government entity or by ICANN, whether or not legally required.
  • Other Parties in Aggregated Form. We may also share your information with third parties in aggregated or non-personally identifiable form.
  • Other Parties in Connection With a Transfer of Assets. If we make a sale or transfer of assets, or are otherwise involved in a merger or transfer, or in the unlikely event of bankruptcy, we may transfer your information to one or more third parties as part of that transaction, reorganization, or liquidation.

WHOIS Service

We are required under our agreements with ICANN to offer a WHOIS service with respect to the top-level domains (.BANK and .INSURANCE) for which we are the registry operator. The WHOIS service provides free public-query based access to domain name registration data submitted to our back-end registry services provider by registrars. fTLD is required to offer a “thick” (i.e., more extensive) WHOIS[1] service that includes certain personal information associated with the registrants of domain names, including, but not limited to, the name, address, phone number, fax number and email address of the domain name registrant and the administrative and technical contacts for the domain name (collectively, the “WHOIS Data”). The WHOIS service is available to any user of the internet and therefore the WHOIS Data submitted to fTLD’s back-end registry services provider by registrars may be disclosed to third parties unassociated with fTLD or any of its affiliates.

Your California Privacy Rights

Under the California “Shine the Light” law, California residents may opt-out of the fTLD’s disclosure of personal information to third parties for their direct marketing purposes. You may choose to opt-out of the sharing of your personal information with third parties for marketing purposes at any time by submitting a request in writing to us at fTLD Registry Services, LLC, Attn: Legal Counsel, 600 13th Street NW, Suite 400 Washington, DC 20005 or by email at opt-out@fTLD.com. It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes.

Protection of Personal Information

We use reasonable physical, technical, and administrative measures to safeguard personal information in our possession against loss, theft and unauthorized use, disclosure, or modification. Please note, however, that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect the information we maintain, we cannot ensure or warrant the security of any information that you transmit to us.

Children’s Information

Our Sites are not intended for use by children under age 13. We do not knowingly collect or store personal information about children under the age of 13. If we learn that we have collected personal information from a child under age 13, we will delete that information from our customer database.

International Transfer of Data

We may collect, transfer, store and process your information outside of your country of residence, consistent with this Privacy Policy. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.  fTLD takes reasonable steps to ensure the confidentiality and security of information sent outside the individual’s country of residence. By using our Sites or providing us with your information, you consent to the collection, transfer, storage and processing of information to and in the United States.

Accessing or Changing Your Personally Identifiable Information

You may have the right to request details about the information we collect and to correct inaccuracies in that information. If you have submitted personally identifiable information (such as your name, address, email address, or credit card number) through our website and would like to access, change or delete that information, please contact us at fTLD@fTLD.com.

Please note that we may need to retain some information about you to satisfy our legal and security obligations. For example, some of your information may remain in back-up storage even if you ask us to delete it. In some cases, you may be entitled under local laws to access or object to the processing of information that we hold relating to you.

Do-Not-Track Signals and Similar Mechanisms

Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, fTLD’s Sites currently do not respond to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

Amendment

fTLD reserves the right to modify this Privacy Policy at its sole discretion. Such revised Privacy Policy shall be posted at www.ftld.com/privacy-policy with notice of its effective date. Therefore, it is important to check the effective date of the Privacy Policy posted each time you use our Sites. By continuing to use the Sites after we modify the Privacy Policy, you indicate your consent to those changes.

Choice of Law

This Privacy Policy is governed by and construed in accordance with the laws of the District of Columbia, U.S.A., without regard to any conflicts of laws principles that would result in the application of the law of a different jurisdiction. You and we submit to the exclusive personal jurisdiction and venue of the local and federal courts located within the District of Columbia.

Questions and Contact Information

We want to assure you that we are dedicated to protecting your privacy. If you have questions or comments about this Privacy Policy, please:

Write to us at fTLD Registry Services, LLC, Attn: Legal Counsel, 600 13th Street NW, Suite 400, Washington, DC 20005

Email us at fTLD@fTLD.com

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the address information shown above.

[1] For information on “thick” WHOIS see the following ICANN page: https://www.icann.org/resources/pages/thick-whois-2016-06-27-en